Commitment to Quality
SERVICE
Commitment to Purchasing
- We keep in mind that we must always think from the customer's point of view. The quality of the machines we purchase is the most important aspect of used machinery sales.
What is a customer's primary concern when purchasing used heavy equipment?
How did the previous owner
use the machine?
What was the previous
owner like?
Who was doing
what kind of maintenance?
What type of operator
was operating the machine?
How was the
machine stored?
Many customers are anxious or hesitant
about buying used heavy equipment.
We only purchase machines that meet the following conditions：We are very particular about the quality of the machines we purchase.
- Commitment to Purchasing01
- We don't buy just anything. We try to purchase from suppliers we trust.
- Commitment to Purchasing02
- We purchase a machine only after we have examined it in detail to determine the environment in which it was used,
how it was used by whom, how it was stored, and how it was maintained. - Commitment to Purchasing03
- We purchase machines for the Japanese market
and for overseas markets according to their respective requirements. - Commitment to Purchasing04
- We try to purchase mainly machines that have been regularly maintained
and that have been carefully used by one owner. - Commitment to Purchasing05
- When purchasing, we thoroughly inspect the machines
and purchase only what we are satisfied with.
Dedication to Maintenance
- Toku World also focuses on maintenance so that the next customer can use the machine with no worries.
In the past, it was quite normal in the heavy equipment industry
for purchased machinery to be delivered directly to the next job site.
it's used,
so it will probably break soon.
It is no wonder the machine was brought in dirty
from the previous site.
The machine cannot
be customized with a company
name or logo.
We hear many comments like these.
However, with a desire to defy such conventional wisdom in the industry,
we pursue maintenance and painting with the utmost care to make the machines
as good as new and sell them as such.
- Dedication to Maintenance01
- Each process, such as inspection, wash, maintenance, and painting, is divided into its own booths, and each is performed by its experts.
- Dedication to Maintenance02
- We conduct the following inspections: inspection prior to machine purchase, inspection after delivery to the factory, interim inspection during maintenance, final inspection after maintenance, and pre-shipment inspection prior to delivery to the customer. We are proud to say that we are the only company that performs this many inspections.
- Dedication to Maintenance03
- While the normal specified self-inspection items contain 20 items, our specified maintenance items include as many as 31. Inspections under strict standards lead to greater peace of mind, and also allow for longer use.
- Dedication to Maintenance04
- Normally, heavy equipment is painted with one coat of paint, but we apply high-quality 3-coat refinishing. Including the surfacer (surface treatment), four coats of paint are applied, which makes a big difference in the finished product and increases its durability.
- Dedication to Maintenance05
- Don't think it's impossible because it's heavy equipment. We can also customize company name signs and corporate colors on the machines. Because we can handle everything in-house, we have been able to meet a wide range of customer needs to date.
The video shows how carefully we take care of our machines.
Maintenance Factory
Tour video
A must-see video showing the entire process of Toku World's high quality maintenance in less than a minute. Even a single paint job is at a level that defies conventional wisdom in the industry! Please take a look at our inspection system, car wash, painting, and more, that we're proud of!
TOKU WORLDBRAND
These value-added features differentiate us significantly from our competitors.
Suppose these are automobiles and there are two automobiles of the same model,
same year, same mileage, and in almost identical condition.
Which would you rather buy, comparing these two units?
Compared only by price, our machines may appear to be more expensive than those sold by other companies. However, please consider the added value of Toku World's quality, which is completed by paying close attention to procurement and maintenance as described above.
The high quality and durability of our machines allow them to be used for a long time, resulting in lower total costs. Most of our customers who deal with us once purchase our machines again and again. We feel that this is a result of their satisfaction not only with the price but also with the quality.
We hope that many customers will experience the Toku World brand!
Here are some feedbacks from customers who have actually experienced Toku World's quality.
From a customer who purchased from other companies We purchased used heavy equipment that was sold very cheaply at another company, but it broke down immediately. As soon as it was delivered, the engine broke down and the repair cost was very expensive. I wish I had found Toku World earlier.
From a customer who have purchased from Toku World I used to buy only brand new machines, but now I buy used ones from Toku World. Even though they are used, they are in good condition and the appearance is of such high quality that I cannot believe they are used. I'm very satisfied with them.
From a customer who purchased from other companies The used machine we purchased from another company looked beautiful at a glance and was with low hour, but it had little maintenance and was not ready for immediate use. In the end, it was not ready in time for the planned job and we had to rent a machine.
From a customer who have purchased from Toku World From a customer who have purchased from Toku World
